The Private, Secure, and Insightful AI Platform
Transform how your organisation interacts with its own private data sources. Unlock true potential without compromising privacy, security, or control.
How Our YourTLM AI Platform Works
Our platform provides enterprises with privacy, ownership, control, and secure LLM access. These principles are embedded throughout YourTLM and form the foundation of our value proposition — they are even reflected in our name: your model, your data, your control.
At its core, YourTLM uses a specialist vector database hosted within a private cloud environment such as Google Cloud Platform (GCP) or Microsoft Azure. This database stores and indexes information as numerical vectors — mathematical representations that capture the meaning and features of the data.
When integrated with a client's enterprise application stack (for example, Microsoft Exchange), the system can process and interpret vast amounts of unstructured data, such as email content. Each email is transformed into a vector by an AI model, and these vectors are stored in the database.
This structure enables fast, accurate semantic searches — allowing the system to find content that is conceptually similar to a query, even if it does not use the same keywords. Crucially, hosting the database in a private cloud ensures that all sensitive enterprise data remains secure and fully compliant with the organisation's security policies.
Core Proposition & Key Benefits
YourTLM transforms enterprise data interaction with five revolutionary advantages
Uncompromised Privacy and Security
Operates within your own secure environment, ensuring sensitive business data never leaves your infrastructure. Complete data sovereignty and regulatory compliance.
Contextualised and Targeted Insights
Engineered to respect your business architecture. Data is tagged and categorised by function, department, and process for highly relevant responses.
The Power of Causation, Not Just Correlation
Goes beyond superficial correlation by identifying causal links and dependencies. Understand 'why' something is happening, not just 'what' is happening.
Intuitive and Controlled Prompting
Elegant interface with controlled access ensuring users can only access and query the data they are authorised to see across different business units.
Accelerate Innovation and Efficiency
Dramatically reduces time and effort required to extract insights, accelerating strategic planning, operational troubleshooting, and product development.
YourTLM Use Cases in Action
Real-world applications demonstrating how YourTLM transforms enterprise operations with data privacy, domain specificity, and real-time value delivery
Customer Service
Automated, Context-Aware Support Agent
TLM trained on historical support tickets, product manuals, and internal troubleshooting guides. Delivers instant, accurate responses to customer queries via chat or voice. Handles nuanced, domain-specific issues better than generic LLMs.
Real-Time Sentiment & Escalation Detection
Analyses live customer interactions (chat, email, call transcripts). Flags negative sentiment or confusion for human intervention. Prioritises tickets based on urgency and customer value.
Agent Assist with Internal Knowledge Retrieval
Supports human agents by surfacing relevant internal documentation during live support. Reduces average handling time and improves first-contact resolution. Learns from agent feedback to refine future suggestions.
Customer Marketing
Hyper-Personalised Campaign Generation
Uses CRM data, purchase history, and behavioural insights to craft tailored email/social campaigns. Adapts tone, product recommendations, and timing per customer segment. Ensures compliance with brand voice and privacy policies.
Customer Journey Mapping & Prediction
Analyses customer interactions across channels to predict next-best actions. Identifies drop-off points and suggests targeted interventions. Enables proactive outreach based on lifecycle stage.
Content Optimisation for Micro-Segments
Fine-tunes messaging for niche customer groups using internal performance data. A/B tests headlines, CTAs, and formats based on historical engagement. Learns from campaign outcomes to improve future targeting.
Customer Operations
Automated Process Documentation & SOP Generation
Converts operational workflows and tribal knowledge into structured SOPs. Keeps documentation up to date by ingesting change logs and feedback. Reduces onboarding time and operational errors.
Customer Interaction Analytics & Reporting
Summarises trends from support, sales, and feedback channels. Generates executive-ready dashboards with actionable insights. Identifies bottlenecks and recommends operational improvements.
Internal Workflow Optimisation
Analyses task assignments, ticket routing, and resolution patterns. Suggests process improvements and workload balancing. Learns from historical data to forecast resource needs.
Who is YourTLM for?
Built for forward-thinking enterprises that understand the value of secure, controlled AI
YourTLM is built for forward-thinking enterprises that:
Handle sensitive or confidential data
Are challenged by siloed information across different business units
Require a high degree of control over their AI strategy
Seek to gain a competitive advantage by moving beyond basic data analytics
Your Data. Your Model. Your Insights.
YourTLM.
YourTLM is more than just an AI tool; it is a strategic asset for your business. It offers a secure, private, and controlled pathway to unlocking the hidden value within your enterprise data.
Let's discuss how YourTLM can be deployed to meet the specific needs of your organisation.